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What should you do when your Charleston home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system shields your home – and your family members – against the various risks you may face, like burglary, fire, and flooding. Although your home might be prepared, that doesn’t mean you are. Do you understand what to do if your Charleston home alarm system goes off? The blaring of an alarm is often startling, bewildering, and may provoke panic. Your best option is to stay composed and adhere to these simple suggestions.

Steps to Take When Your Home Alarm System In Charleston Triggers

It’s a scenario nobody wants to face, but it’s also the reason why you installed a home alarm system originally. You’re woken up in the middle of the night with the unmistakable blaring of an alarm after one of your sensors has been tripped. What should you do?

  1. Try not to panic. This is simple to say but harder to accomplish when your home security alarm is blasting, and your pulse is beating rapidly. But staying calm is the optimal way to assess what is happening. Avoid the impulse of trying to handle the emergency on your own but instead let your monitoring professionals and first responders perform their job.
  2. Attend to your family members. Your main focus should be your family and moving them out of harm’s way. If you are dealing with a burglary, this might involve moving to a predetermined secure area as far from entry points as possible. It’s likely that your alarm already scared off the intruder, but it’s always wiser to be safe than sorry. If there’s smoke or flames, please exit your home without delay.
  3. Remember your smartphone. In this day and age, almost all people carry their cell phones with them always, but you could fail to pick it up during a crisis. You’ll want to have it. You’ll be able to keep in contact with your monitoring professionals and receive updates through your home security app.

Connect With Your Round-the-clock Monitoring Agents

The moment your home alarm system in Charleston goes off, your 24/7 monitoring experts will act immediately. Their first step is to validate your alarm, and that involves reaching out to you. The guideline they abide by is dependent on the kind of emergency. For instance, if a medical emergency occurs, a single attempt will be made to reach you before first responders are sent out. In the event of an intrusion - the most typical kind of event - a monitoring specialist will abide by these steps to get in touch with you:

  • An effort will be made to reach you through the central command panel. You will typically be required to supply a passcode.
  • If that attempt is not successful, a call is made to your primary contact number.
  • A second number or first emergency contact is tried next.
  • If you still can’t be reached, area police officers are dispatched.
  • Your monitoring agents will try to reach you again after emergency personnel are contacted.

If you're not in a situation where you can communicate with monitoring staff, don’t fret. Help will still be dispatched even when you're not able to confirm the emergency.

Be prepared for any emergency with a Vivint home alarm system in Charleston

Stay ready for any situation with a state-of-the-art home alarm system in Charleston from Vivint. Call (843) 892-5638 to begin customizing your property’s security today.